We strive to ensure a fair and safe shopping experience for all customers. Therefore, we reserve the right to individually evaluate cases where unusual or systematic use of our return, refund, or other services is detected.

We may refuse to accept future orders or restrict access to our online store if we determine:

• systematic or unusual abuse of the goods return or compensation policy;
• unfounded or fraudulent payment disputes (chargebacks);
• signs of fraud, provision of false information, or other unfair activity;
• attempts to extort compensation, discounts, free items, or other unentitled benefits through unreasonable pressure or threats;
• threatening, abusive, or aggressive behavior toward our employees.

No. We respect our customers' right to express their opinion and leave an honest review. However, threats to damage the brand’s reputation—including threats of negative public reviews when used to extort unentitled compensation or other benefits—may be considered abuse.

No. We evaluate each situation individually, and this policy does not limit the consumer rights established by applicable law, nor does it affect legitimate claims regarding already completed orders.