Standard delivery rates for all orders: 

€5.90 – PostNord, Bring parcel locker 

€6.90 – PostNord courier service

Our warehouse will collect your order in 1-3 business days after the payment has been received.

We offer shipping via PostNord, Bring services for Swedish orders. The orders are delivered to one of the closest post machines or to your delivery address with courier service.

The shipping takes around 1-5 business days from the moment your order was shipped.

The shipping takes around 1-5 business days from the moment your order was shipped.

We hope you love our products as much as we do. If you are not completely satisfied with your purchase, you can easily return your item(s). Please note that a return fee of €5.90 applies.

• You have 14 days from receipt of your order to initiate a return.
• The Returned Products must not have been used, worn (except for the same ways allowed in a fitting room in a point of sale), washed, dirtied or damaged and must not show signs of use;
• When trying on the underwear or swimwear, we ask you to observe the general hygiene rules and only try on underwear or swimwear over your own underwear;
• Returned Products must be returned in the same conditions as you received them, complete with all attachments and labels. For example, products must be returned in their packaging, complete with cardboard and so on. For swimwear, hygiene protection stickers must remain fully intact and attached. Returns may be refused if protective elements or original packaging components are missing, damaged, or removed;
• If the items are used beyond what is necessary for testing or fitting, we reserve the right to claim compensation for any loss in value and return the goods to you. Any additional shipping costs for the return will also be charged to you.
• If a product shows signs of use or the 14-day return period has expired, the claim will not be accepted, except for defective products. Defective products are covered by a 2-year warranty period according to EU law (Directive 1999/44/EC).
• The processing of returns or complaints takes up to 1-3 business days.

Step 1: Submit your return request online

1. Go to our Return portal page.
2. Enter your order information and details about the item(s) you wish to return.
3. Once submitted, your return label will be sent directly to your email address.

Step 2: Prepare your parcel

• Pack securely: Returned items must be placed in their original, undamaged packaging, remain unused and undamaged, and retain all original labels and marketable appearance in the exact same configuration as received. It is essential that products are returned in their original packaging with all labels attached.
• Include invoice: Place a copy of your invoice inside the parcel with the returned items.
• Standard size limit: Ensure your parcel does not exceed standard size dimensions.

Step 3: Drop off your parcel

• DPD: Scan the label/enter the return PIN on the DPD terminal screen and place the parcel in the locker.

Return Conditions

To be eligible for a refund, returned items must strictly meet the following criteria:

• Must be packed securely in their original, undamaged packaging.
• Must be unused, unworn, and unwashed.
• Must have all original tags and labels attached, maintaining their original marketable appearance.
• Must be in the exact same configuration as when received.

Note: Different conditions apply for faulty or damaged items. Please refer to our Faulty Items policy section for instructions.

We are really sorry if this happens! If you believe your item is faulty, please check the “faulty item” box at the Returns form.

If you wish to exchange faulty item, please contact us at shop@aruelle.com with any images of the fault as well as a description of what the fault appears to be and we can begin the faulty item exchange process for you.

The processing of returns or complaints takes up to 1-3 business days.

Normally, we process the payments within 10 business days after the goods were inspected. Goods inspected in 1-3 business days from product receipt day.

If the item is not faulty and is returned having clear signs of usage, we will not accept it. In that case, additional shipping fee will be applied if there is a wish to send the item back to you.

Our garments are OEKO-TEX® certified, guaranteeing that no harmful substances are used. Flammability standards are also tested as per EU requirements.

Always follow the care instructions provided on the label. Do not expose to open flames or use strong bleach, as it may compromise fabric safety.

Yes, if you suspect a safety issue such as allergenic reactions or a defect that compromises safety, please contact our support team at shop@aruelle.com