Cancellation policy
An order can be cancelled if it has not yet been packed and handed over to the courier. In such cases, all paid funds will be refunded to the same bank account used for the purchase within 10 business days from the cancellation confirmation date.
For pick-up point deliveries, orders are held for 1 month. If not collected within this timeframe, your order will be automatically cancelled and refunded according to our store policy.
If the order has already been handed over to the courier, it can no longer be cancelled. However, the parcel can still be returned by:
- Leaving it uncollected in the parcel terminal (if delivered there).
- You can process your return online by submitting your request through our Return Portal:
1. Attach the invoice to the return parcel.
2. Pack the item properly. The returned item must be in its original, clean, and undamaged packaging. The product must be unused and retain its original appearance. The product tag must be intact.
Please contact our customer service team if you have any questions about your order status or return options.
